Refunds and Returns Policy
The provision of goods and services by Rethink Redesign is subject to availability. In cases of unavailability, Rethink Redesign will contact you with options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order cannot be cancelled.
Our policy lasts 7 calendar days. If 7 calendar days have gone by since your purchase, unfortunately, we will not offer you a refund or exchange.
If a product is damaged or broken when you receive it, you must inform Rethink Redesign via email within one working day of receiving it. If the product is unused and in its original sealed state/packaging we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon our receipt of a return, we will inspect the item and if it is in its original sealed state and is unused, we will then make an arrangement for a replacement product to be sent to you on our account or to refund you the value of the damaged or broken product.
If you have opened and/or used the product, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and Rethink Redesign itself will not be held responsible for issuing a refund.
Several types of goods are exempt from being returned. These products include personal care items that cannot be returned due to hygienic reasons. Additional non-returnable items are gift cards.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Items bought on sale are not legible for refunds.
If you receive the wrong product you must contact Rethink Redesign within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.
If you have any questions, please feel free to contact us on [email protected]